kinana|Crafting The e-Business Difference

Interactive Voice Response (IVR) systems

Interactive voice response (IVR) is the process of automatically interacting with a caller through providing audio prompts to request information and store responses from the caller. The responses can be in the form of touch-tone(tm) key presses or voice responses. Voice responses are converted to digital information by voice recognition signal processing.

Our IVR solutions handle any volume of inbound and outbound calls in a manner that moves the customer service process to the next level. We enable businesses to provide their customers with self-serving activities via a phone keypad, including automatic call distribution or service activation or changes.

We Integrate the IVR system with the VOIP (Voice over Internet Protocol) to deliver a more flexible and scalable solution that provides greater connectivity and support to customers through calling business representatives online via the business website.

Interactive Voice Resopnse Systems