Interactive Voice Response (IVR) systems
Interactive voice response (IVR) is the process of automatically interacting with a caller through providing audio prompts
to request information and store responses from the caller. The responses can be in the form of touch-tone(tm) key
presses or voice responses. Voice responses are converted to digital information by voice recognition signal processing.
Our IVR solutions handle any volume of inbound and outbound calls in a manner that moves the customer service
process to the next level. We enable businesses to provide their customers with self-serving activities via a phone
keypad, including automatic call distribution or service activation or changes.
We Integrate the IVR system with the VOIP (Voice over Internet Protocol) to deliver a more flexible and scalable
solution that provides greater connectivity and support to customers through calling business representatives online
via the business website.